Terms & Conditions

General Terms

1.1 These terms and conditions apply to all sales made at Dwellings Group stores in Trinidad. By making a purchase from Dwellings, you acknowledge and agree to these terms and conditions.

Product Information

2.1 Dwellings strives to provide accurate and detailed product information, including dimensions, materials, and features. However, slight variations in color, texture, and appearance may occur due to natural variations and the limitations of computer screens.

Pricing and Payment

3.1 All prices are listed in TT$ unless otherwise shown and are inclusive of applicable taxes. Prices are subject to change without prior notice, but such changes will not affect the price of products already purchased. Payment must be made in full at the time of purchase unless otherwise agreed.

3.2 Dwellings Inc presently employs a USD-based credit card processing merchant for online transactions, any foreign exchange fees charged by the bank will be the responsibility of the customer.

Order Confirmation and Delivery

4.1 Delivery or collection arrangements will be made once the order is confirmed. Dwellings will make reasonable efforts to deliver the purchased items within the agreed timeframe or have them available for collection. Delivery charges may apply and as communicated at the time of purchase. Dwellings is not liable for any delay or failure in delivery caused by circumstances beyond its control.

4.2 Dwellings reserves the right to deliver the merchandise in whole or in installments, in accordance with its delivery system availability. You will only be charged once for deliveries made in installments.

4.3 If a delivery attempt is unsuccessful and the customer is unable to arrange an alternative delivery date or time, the merchandise must be picked up from the store within a 30-day period. Failure to do so will result in a restocking fee of 20% of the value of the merchandise.

4.4 If you fail to collect merchandise or accept delivery within 10 days of being notified of their availability, we reserve the right to charge you storage at the rate of 2.5% of the value of the merchandise stored per month or part thereof. Unpaid balances will be assessed a finance charge at the rate of 1.5% per month or part thereof. Any additional charges must be settled prior to collection or delivery of the merchandise.

4.5 Dwellings checks all items carefully prior to delivery or collection, and we encourage you to do the same. You will assume full responsibility for the merchandise at the point of collection at our premises or completion of delivery and installation at your premises.

Cancellation, Returns, and Exchanges

5.1 Cancellation requests must be made within 3 days from the time of purchase and before delivery has been completed. Returns or exchanges are accepted for unused and undamaged items within 7 days from the date of delivery or 30 days from the date of sale. Clearance and Final Sale items cannot be returned or exchanged.

5.2 If merchandise purchased during an online order is not picked up within 30 days of being notified of its availability, a restocking fee of 20% of the value of the merchandise will be applied.

5.3 Returned items must be in their original packaging and accompanied by the original receipt or proof of purchase.

5.4 Refunds will be issued in the original form of payment, excluding any delivery charges. A restocking fee may apply for any items that have been assembled or are out of the original packaging.

5.5 Special order items cannot be cancelled, returned, or exchanged, except in the event of a manufacturing defect covered under the warranty for that item.


6.1 Dwellings is fully responsible for the Goods until the time of delivery. Following delivery, all Goods supplied are covered by a warranty against manufacturing defects and shall not exceed the following periods unless specifically advised otherwise:

  • Furniture – up to 1 year from the date of sale
  • Kitchen appliances and cookware – up to 1 year from the date of sale
  • All other goods – up to 90 days from the date of sale

6.2 Warranties do not apply to any merchandise which has been subject to misuse, neglect, accident, modification, or damage resulting from improper handling after delivery to you in good order.

6.3 The warranty is valid only for the original purchaser and is non-transferable.


7.1 Dwellings is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of its products. Any liability is limited to the purchase price of the product.

7.3 The customer is responsible for ensuring that the purchased items are suitable for their intended use.

Governing Law and Jurisdiction

11.1 These terms and conditions are governed by the laws of Trinidad and Tobago. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of Trinidad and Tobago.